Questions & Answers
Click a question to see the answer.
What time can I check in and check out?
Check out is at the latest noon (12.00)
Check-in starts every day at 4 pm.
Can I store my luggage before check-in or after check-out?
Yes — you’re welcome to leave your bags with us on your arrival and departure day so you can explore Tromsø hands-free. You can use the code you`ll receive in your introduction email to enter the hostel early
Is bed linen included? Do I need to bring a towel?
Bed linen is included with every bed when you arrive. No need to bring or rent.
Towels are available at reception by request. Free of charge.
Is there a guest kitchen?
Yes, guests are welcome to use our shared kitchens. We have 3 small kitchens throughout the hostel
Do you have free WiFi?
Yes, free WiFi is available throughout the hostel for all guests.
When and where can I see the Northern Lights?
Tromsø is one of the best places in the world to see the aurora, with a season running roughly from late August to mid April We’re happy to point you to local tours and the best nearby viewing spots.
Is parking available?
We don`t have parking for cars at the property itself. However paid options are available close by. Free parking in general is hard to come by in downtown Tromsø. Bicycles can be stored in our back-yard free of charge.
How do I get to the hostel from the airport?
Tromsø Airport (TOS) is a short trip from the city centre. The Flybussen airport bus and local buses both serve the centre; taxis are also available. You can also take bus 42 towards stakkevollan. Ask the driver to let you off at the stop called skippergata. You can pay by card or by the app «Svipper»
What are your payment and cancellation terms?
Your payment and cancellation terms depends on where and when you book. As a standard, we have two separate rates. One with a 24 hour cancellation, and one non-refundable. It should always be chaper to book directly with us.